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Q: |
What
if I am Not Completely Satisfied with Vioderm? |
A: |
If for some reason you decide Vioderm is not for you, just contact one of our customer service representatives
by clicking
to initiate a live chat, at (888) 694-4171, email us at service@vioderm.com or visit us at www.slsmembers.com to cancel your membership.
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Q: |
What
is the ActiveCare Program? |
A: |
When you placed your Free Trial order you were
informed that you are signing up for the auto-ship program,
and you were notified of the terms of the Vioderm Active Care
Club. During the trial order process it is up to the customer to agree to the Terms and Conditions and complete their trial order. Without agreeing to our terms an order cannot be placed.
Trial customers are notified of their auto-ship program enrollment (PRIOR
to their FIRST auto-ship charge) in the THREE following ways:
- Terms and conditions
as stated during the Order Process.
- Automatic
order confirmation e-mails reminding customers that they
are enrolled in an auto-ship program.
- Documentation of auto-ship program
which are mailed along with free trial shipments.
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Q: |
What
is the Vioderm Return Policy? |
A: |
Click here for the complete Vioderm Return Policy |
Q: |
How
do I contact Vioderm? |
A: |
Our Customer Service Team may be reached
by clicking
to initiate a live chat, toll
free at (888) 694-4171 or by email at service@vioderm.com.
Our Customer Service Center is open Monday through Friday from
9 AM to 5:30 PM EST.
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